Global Capability Centers (GCCs) are at the forefront of technological transformation, leveraging AI and other advanced technologies to drive business innovation and operational efficiency. They are playing a crucial role in reshaping industries by integrating cutting-edge tech like predictive analytics and blockchain for smarter decision-making and enhanced cybersecurity.
Phil Fersht, the CEO and Chief Analyst of HFS Research, is a renowned figure in the industry, known for his insights into the reinvention of business operations through technological innovations and the globalization of talent.